ReSee Movies Privacy Policy

Effective as of: 1/23/2024

About this Policy

This Privacy Policy describes how we process your personal data at ReSee Movies, LLC. From now on, we'll call it the "Policy".

It applies to your use of:

  • all ReSee Movies web and email services as a user. For example this includes:
    • your use of ReSee Movies on any device
    • the personalization of your user experience
    • the infrastructure required to provide our services
    • connection of your ReSee Movies account with another application
    • both our free or and future paid tiers of service
  • other ReSee Movies services which include a link to this Policy

From now on, we will collectively call these the "ReSee Movies Service".

From time to time, we may develop new or offer additional services. They will also be subject to this Policy, unless stated otherwise when we introduce them. In some cases, we may provide different or additional policies or notices about our information practices.

This Policy is not…

  • Terms of Use, which is a separate document. The Terms of Use outline the legal contract between you and ReSee Movies for using the ReSee Movies Service. It also describes the rules of ReSee Movies and your user rights
  • about your use of other ReSee Movies services which have their own privacy policy

Your personal data rights and controls

Privacy laws give certain rights to individuals over their personal data.

The table below explains:

  • your rights
  • circumstances when they apply
  • how to use them
It is your right to… How?
Be informed Be informed of the personal data we process about you and how we process it. We inform you:
  • through this Policy
  • through information provided to you as you use the ReSee Movies Service
  • by answering your specific questions and requests when you contact us .
Know/Access Request to know and access the personal data we process about you.

To request a copy of your personal data from ReSee Movies, feel free to contact us or email privacy@reseemovies.com.

When you request your data you will receive the information about your data that ReSee Movies has to provide under applicable laws.

Correction Request that we amend or update your personal data where it is inaccurate. You can edit your User Data under "Profile" in your account, or bycontacting us, or emailing privacy@reseemovies.com.
Deletion

Request that we delete certain of your personal data.

Please note there are situations where ReSee Movies is unable to delete your data, for example when:

  • it is still necessary to process the data for the purpose we collected it for
  • we have an overriding interest in continuing to process the data, for example where we need the data to protect our services from fraud
  • ReSee Movies has a legal obligation to keep the data, or
  • ReSee Movies needs the data to establish, exercise or defend legal claims. For example, if there is an unresolved issue relating to your account
There are several ways you can delete personal data from ReSee Movies:
  • to remove film content from your profile select the relevant content and choose to remove it. For example, you can delete films from your ReSee List and custom watchlists, or delete custom watchlists entirely
  • to request deletion of your other personal data from ReSee Movies (and thus close your account), contact us. This data includes your User Data, Usage Data and other data listed in Section 3: Personal data we collect about you
  • you can also email privacy@reseemovies.com to request deletion
Right to Opt-Out

Request to opt out of the processing of your personal data for "sharing" or "targeted advertising" purposes, as defined under certain privacy laws.

For more information about our processing for these purposes, see the section "Tailored advertising controls" below.

 
Data portability Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service. For information about how to exercise the right to portability, see "Know/Access" above.
Not be subject to automated decision-making Not be subject to a decision based solely on automated decision-making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. ReSee Movies does not carry out this type of automated decision-making in the ReSee Movies Service.
Withdrawal of consent

Withdraw your consent to us collecting or using your personal data.

You can do this if ReSee Movies is processing your personal data solely based on your consent.

To withdraw your consent, you can:

Verifying requests, generally

To verify a consumer request to know, request to delete, and request to correct, we ask you to provide certain details related to your ReSee Movies account. Please note, if you do not have a ReSee Movies account we will not have enough information about you to verify your identity and respond to your requests, as we do not keep sufficient information necessary to re-identify and link you to a prior visit to the ReSee Movies Service where data may have been collected. As such, we will be unable to verify and honor your requests.

Group requests

If all the members of a group make an access, correction or deletion request, we will respond as if the requests are individual requests.

Personal data we collect about you

These tables set out the categories of personal data we collect from you.

Collected when you sign up for the ReSee Movies Service or when you update your account
Categories Description
User Data

Personal data that we need to create your ReSee Movies account and that enables you to use the ReSee Movies Service.

The type of data collected and used depends on the type of Service Option you have. It also depends on how you create your account, the country you are in, and if you use third party services to sign in.

This may include your:

  • profile name
  • email address
  • password
  • phone number
  • date of birth
  • gender
  • geolocation (see further details below)
  • country

We receive some of this data from you e.g. from the sign up form or account page.

We also collect some of this data from your device e.g. country or region. For more information about how we collect and use this data, see "Your general (non-precise) location" in the Usage Data category.

Geolocation Data

We may ask for and process your geolocation for the following reasons:

  • to check eligibility for a Service Option
  • to deliver notices which are required by law
  • to deliver support options
  • for billing and tax administration
  • to deliver physical goods or gifts which you have requested

In some cases, we may use a third party application to help you verify your address, such as Google Maps.

Collected through your use of the ReSee Movies Service
Categories Description
Usage Data

Personal data collected and processed about you when you are accessing or using the ReSee Movies Service.

There are a few types of information this includes, listed in the following sections.

Information about how you use ReSee Movies

Examples include:

  • information about your ReSee Movies Service Option
  • your actions with the ReSee Movies Service (including date and time), such as:
    • search queries
    • browsing history
    • watchlists you create
    • account settings
    • interactions with other ReSee Movies users
    • your use of third party services, devices and applications in connection with the ReSee Movies Service
  • inferences (i.e., our understanding) of your interests and preferences based on your usage of the ReSee Movies Service
  • content you provide when participating in ReSee Movies promotions, such as contests or sweepstakes
  • content you post to any part of the ReSee Movies Service. For example: images, audio, text, titles, descriptions, communications, and other types of content

Your technical data

Examples include:

  • URL information
  • online identifiers such as cookie data and IP addresses
  • information about the devices you use such as:
    • device IDs
    • network connection type (e.g. wifi, 4G, LTE, Bluetooth)
    • provider
    • network and device performance
    • browser type
    • language
    • information enabling digital rights management
    • operating system
    • ReSee Movies application version
  • information which enables us to discover and connect with third party devices and applications. Examples of this information are the device name, device identifiers, brand and version. Examples of third party devices and applications are:
    • devices your operating system makes available when connecting via Bluetooth, plugin, and installation
    • ReSee Movies partner applications to determine whether the application is installed on your device

Your general (non-precise) location

Your general location includes country, region or state. We may learn this from technical data (e.g. your IP address, language setting of your device) or payment currency.

We need this to:

  • meet geographic requirements in our agreements with the owners of content on the ReSee Movies Service
  • deliver content and advertising that is relevant to you
Additional data you may choose to give us
Categories Description
Payment and Purchase Data

If you make any purchases from ReSee Movies or sign up for a paid Service Option or a trial, we will need to process your payment data.

The exact personal data collected and used will vary depending on the payment method. It will include information such as:

  • name
  • date of birth
  • payment method type (e.g. credit or debit card)
  • if using a debit or credit card, the card type, expiration date, and certain digits of your card numberNote: For security, we never store your full card number
  • ZIP/postal code
  • mobile phone number
  • details of your purchase and payment history
Survey and Research Data When you respond to a survey or take part in user research, we collect and use the personal data you provide as described in the survey or research.

We receive some of the data mentioned above from third parties. The below table describes the categories of those third parties.

Third party sources that we receive your data from
Categories of third parties Description Data categories
Authentication partners If you register for or log into the ReSee Movies Service using another service, that service will send your information to us. This information helps create your account with us.
  • User Data
Third party applications, services and devices you connect to your ReSee Movies account

If you connect your ReSee Movies account to a third party application, service or device, we may collect and use information from them. This collection is to make the integration possible.

These third party apps, services or devices may include:

  • social media
  • devices including:
    • audio (e.g. speakers and headphones)
    • smart watches
    • televisions
    • mobile phones and tablets
    • automotive (e.g. cars)
    • games consoles
  • services or platforms such as voice assistants or content platforms

We will ask your permission before we collect your information from certain third parties.

  • User Data
  • Usage Data
Technical service partners We work with technical service partners that give us certain data. This includes mapping IP addresses to non-precise location data (e.g., country or region, city, state).

This makes it possible for ReSee Movies to provide the ReSee Movies Service, content, and features.

We also work with security service providers who help us protect user accounts.

  • User Data
  • Usage Data
Payment partners and Merchants

If you choose to pay through third parties (e.g. telco carriers) or by invoice, we may get data from our payment partners.

This allows us to:

  • send you invoices
  • process your payment
  • give you what you have purchased

If we direct you to a merchant, we receive data from the merchant that is related to your purchase. For example, we might direct you to an artist's merchandise store on a third party platform or to a third party ticketing website.

Receiving this data allows us to:

  • calculate any commissions owed to us
  • analyze the effectiveness of our partnership with these merchant partners
  • understand your interests
  • Payment and Purchase Data
Advertising and marketing partners

We receive inferences from certain advertising or marketing partners. These inferences are the partners' understanding of your interests and preferences.

This allows us to deliver more relevant ads and marketing.

  • Usage Data
Acquired companies We may receive data about you from companies we acquire. This is to enhance our services, products, and offerings.
  • User Data
  • Usage Data

If you download the ReSee Movies mobile app and try ReSee Movies using a logged out user experience, we will collect limited information about your usage of the ReSee Movies Service, including Usage Data. We do this to understand how you are accessing and using the Service. We also do this to ensure we provide the right experience for you, for example based on your country or region. If you decide to create a ReSee Movies account to experience our service in full, then we will combine this data with your ReSee Movies account data.

Our purpose for using your personal data

The table below sets out:

  • our purpose for processing your personal data
  • categories of personal data which we use for each purpose. See more about these categories in Section 3: Personal data we collect about you.
Purpose for processing your data Categories of personal data used for the purpose

To provide the ReSee Movies Service in accordance with our contract with you.

For example, when we use your personal data to:

  • set up an account for you
  • personalize your account, or
  • provide the ReSee Movies app when you download it onto your device
  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data

To provide further parts of the ReSee Movies Service.

For example, when we use your personal data to enable you to share a link to ReSee Movies content with someone else.

  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
To provide certain additional voluntary features of the ReSee Movies Service. When this is the case, we will clearly ask for your consent.
  • User Data
  • Usage Data
  • Survey and Research Data
  • Payment and Purchase Data
To diagnose, troubleshoot, and fix issues with the ReSee Movies Service.
  • User Data
  • Usage Data

To evaluate and develop new features, technologies, and improvements to the ReSee Movies Service.

For example:

  • we use personal data to develop and improve our personalized recommendation algorithms
  • we analyze how our users react to a particular new feature and see whether we should make any changes
  • User Data
  • Usage Data
  • Survey and Research Data

For marketing or advertising where the law requires us to collect your consent.

For example, when we use cookies to understand your interests or the law requires consent for email marketing.

  • User Data
  • Usage Data
  • Survey and Research Data

For other marketing, promotion and advertising purposes where the law does not require consent.

For example, when we use your personal data to tailor advertising to your interests.

  • User Data
  • Usage Data
  • Survey and Research Data

To comply with a legal obligation that we are subject to.

This might be:

  • an obligation under the law of the country / region you are in
  • United States law (because of our headquarters in the United States), or
  • EU law that applies to us

For example, when we use your date of birth when required for age verification purposes.

  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
  • Survey and Research Data
To comply with a request from law enforcement, courts, or other competent authorities.
  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
  • Survey and Research Data

To fulfill contractual obligations with third parties.

For example, when we provide pseudonymized data about our users' listening because we have an agreement with a ReSee Movies rightsholder to do so.

Pseudonymized data means that your data is identified by a code rather than your name or other directly identifying information.

  • User Data
  • Usage Data
  • Payment and Purchase Data
To take appropriate action with reports of intellectual property infringement and inappropriate content.
  • User Data
  • Usage Data
  • Payment and Purchase Data

To establish, exercise, or defend legal claims.

For example, if we are involved in litigation and we need to provide information to our lawyers in relation to that legal case.

  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
  • Survey and Research Data

To conduct business planning, reporting, and forecasting.

For example, when we look at aggregated user data like the number of new sign ups in a country in order to plan new locations to launch our products and features in.

  • User Data
  • Usage Data
  • Payment and Purchase Data

To process your payment.

For example, when we use your personal data to let you purchase a ReSee Movies subscription.

  • User Data
  • Payment and Purchase Data
  • Street Address Data

To keep the ReSee Movies Service secure and to detect and prevent fraud.

For example, when we analyze Usage Data to check for fraudulent use of the ReSee Movies Service.

  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data

To conduct research and surveys.

For example, when we contact our users to ask for your feedback.

  • User Data
  • Usage Data
  • Survey and Research Data

Disclosing your personal data

This section sets out who receives personal data which is collected or generated through your use of the ReSee Movies Service.

Personal data you may choose to disclose

We will only disclose the following personal data with those outlined in the table below

  • where you have chosen to use a ReSee Movies Service feature, or a third party application, service or device, and we need to disclose personal data to enable this, or
  • if you otherwise grant us your permission to disclose the personal data. For example, you can do it by selecting the appropriate setting in the ReSee Movies Service or by giving your consent.
Categories of recipients Categories of data you can choose to share Reason for choosing to share
Third party applications, services and devices you connect to your ReSee Movies account
  • User Data
  • Usage Data

To connect your ReSee Movies account, or so that you can use the ReSee Movies Service in connection with third party applications, services or devices.

Examples of such third party applications, services and devices include:

  • social media applications
  • speaker devices
  • televisions
  • automotive platforms
  • voice assistants

You can see and remove many third party connections under "Apps" in your account.

Support community
  • User Data

To enable you to use the ReSee Movies Support Community service.

When you register for an account on the ReSee Movies Support Community, we will ask you to create a profile name. This will be publicly displayed to anyone who uses the ReSee Movies Support Community. We will also display any questions or comments you post.

Other ReSee Movies users
  • User Data
  • Usage Data
In the future we may develop social features that allow you to share information about your use of the ReSee Movies Service with other ReSee Movies users. These could include your followers on ReSee Movies.

Information we may disclose

See this table for details of who we disclose to and why.

Categories of recipients Categories of data Reason for disclosing
Service providers
  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
  • Survey and Research Data

So they can provide their services to ReSee Movies.

These service providers include those we hire to:

  • give customer support
  • operate the technical infrastructure we need to provide the ReSee Movies Service
  • assist in protecting and securing our systems and services (e.g. Google's reCAPTCHA)
  • help market ReSee Movies' (and our partners') products, services, events and promotions
  • verify your eligibility for certain types of Service Options (e.g., ReSee Movies Premium Student)
Payment partners
  • User Data
  • Payment and Purchase Data
So they can process your payments, and for anti-fraud purposes.
Advertising partners
  • User Data
  • Usage Data

So they can help us deliver more relevant advertising to you on the ReSee Movies Service, and help measure the effectiveness of ads.

For example, our ad partners help us facilitate tailored advertising.

With respect to ReSee Movies Service users under the age of 16, we do not disclose personal data to advertising partners by default.

Marketing Partners
  • User Data
  • Usage Data

To promote ReSee Movies with our partners. We disclose certain User Data and Usage Data to these partners where necessary to:

  • enable you to participate in ReSee Movies promotions, including trials or other bundled offers
  • to promote ReSee Movies in media and advertising published on other online services
  • help us and our partners to measure the effectiveness of ReSee Movies promotions

Examples of partners include:

  • marketing or sponsorship partners
  • websites and mobile apps who sell us advertising space on their services
  • device, app and mobile partners who also offer ReSee Movies promotions

Our partners may also combine the personal data we disclose to them with other data they collect about you, e.g. your use of their services. We and our partners may use this information to present you with offers, promotions, or other marketing that we think you will find relevant.

With respect to ReSee Movies Service users under the age of 16, we do not disclose personal data to marketing partners by default.

Ticketing and event partners
  • User Data
For every event for which we sell tickets, we will need to disclose your name, email or other order details to our event partners such as ticketing agent or venue box office where the event is taking place so that you can check-in as a verifiable guest who purchased tickets through ReSee Movies' ticketing platform.
Academic researchers
  • User Data
  • Usage Data
For activities such as statistical analysis and academic study, but only in a pseudonymized format.
Other ReSee Movies group companies, including companies that ReSee Movies acquires
  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
  • Survey and Research Data

To carry out our daily business operations and so we can maintain, improve and provide the ReSee Movies Service and acquired companies' services to you.

For example:

  • enabling our employees who work for different group companies to develop and improve features for the ReSee Movies Service
  • disclosing data to our measurement companies to measure the effectiveness of ad campaigns that run on the ReSee Movies Service
Law enforcement and other authorities, or other parties to litigation
  • User Data
  • Usage Data

When we believe in good faith it is necessary for us to do so, for example:

  • to comply with a legal obligation
  • to respond to a valid legal process (such as a search warrant, court order, or subpoena)
  • for our own or a third party's justifiable interest, relating to:
    • national security
    • law enforcement
    • litigation (a court case)
    • criminal investigation
    • protecting someone's safety
    • preventing death or imminent bodily harm
Purchasers of our business
  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
  • Survey and Research Data

If we were to sell or negotiate to sell our business to a buyer or possible buyer.

In this case, we may transfer your personal data to a successor or affiliate as part of that transaction.

Data retention

We keep your personal data only as long as necessary to provide you with the ReSee Movies Service and for ReSee Movies' legitimate and essential business purposes, such as:

  • maintaining the performance of the ReSee Movies Service
  • making data-driven business decisions about new features and offerings
  • complying with our legal obligations
  • resolving disputes

Here are some of the categories of our retention periods, and the criteria we use to determine them:

Data retained until you remove it

It is your right to request that we delete certain of your personal data. See the section on "Deletion" in Section 2: Your personal data rights and controls for more information, and the circumstances in which we can act on your request.

You can also delete certain personal data directly from the ReSee Movies Service: for example, you can edit or delete your profile picture. Where users are able to see and update the personal data themselves, we keep the information for as long as the user chooses unless one of the limited purposes described below applies.

Data that expires after a specific period of time

We have set certain retention periods so that some data expires after a specific period of time. For example, personal data you may input as part of search queries is generally deleted after 90 days.

Data retained until your ReSee Movies account is deleted

We keep some data until your ReSee Movies account is deleted. Examples of this include your ReSee Movies username and profile information. We also typically keep streaming history for the life of an account, for example, to provide retrospective playlists that users enjoy and personalized recommendations that take listening habits into account (for example, Your Time Capsule or Your Summer Rewind). When your ReSee Movies account is deleted, this category of data is deleted or de-identified.

Data retained for extended time periods for limited purposes

After your account is deleted, we keep some data for a longer time period but for very limited purposes. For example, we may be subject to legal or contractual obligations that require this. These may include mandatory data retention laws, government orders to preserve data relevant to an investigation, or data kept for the purposes of litigation. We may also keep data that has been removed from the ReSee Movies Service for a limited period of time. This could be:

  • to help ensure user safety, or
  • to protect against harmful content on our platform.

This helps us investigate potential breaches of our User Guidelines and Terms of Use. On the other hand, we will remove unlawful content if the law requires us to do so.

Transfer to other countries

Because of the global nature of our business, ReSee Movies transfers personal data internationally with ReSee Movies group companies, subcontractors and partners when carrying out the activities described in this Policy.

Whenever we transfer personal data internationally, we use tools to make sure the data transfer complies with applicable law.

We also identify and use additional protections as appropriate for each data transfer. For example, we use:

  • technical protections, such as encryption and pseudonymization
  • policies and processes to challenge disproportionate or unlawful government authority requests

Keeping your personal data safe

We are committed to protecting our users' personal data. We put in place appropriate technical and organizational measures to help protect the security of your personal data. However, be aware that no system is ever completely secure.

We have put various safeguards in place to guard against unauthorized access and unnecessary retention of personal data in our systems. These include pseudonymization, encryption, access, and retention policies.

To protect your user account, we encourage you to:

  • use a strong password which you only use for your ReSee Movies account
  • never share your password with anyone
  • limit access to your computer and browser
  • log out once you have finished using the ReSee Movies Service on a shared device

If other individuals have access to your ReSee Movies account, then they can access personal data, controls and the ReSee Movies Service available in your account. For example, you might have allowed someone to use your account on a shared device.

It is your responsibility to only allow individuals to use your account where you are comfortable sharing this personal data with them. Anyone else's use of your ReSee Movies account may impact your personalized recommendations and be included in your data download.

Children

The ReSee Movies Service has a minimum "Age Limit" in each country or region. The ReSee Movies Service is not directed to children whose age:

  • is under the age of 13 years
  • makes it illegal to process their personal data, or
  • requires parental consent to process their personal data.

We do not knowingly collect or use personal data from children under the applicable Age Limit. If you are under the Age Limit, do not use the ReSee Movies Service, and do not provide any personal data to us.

If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to ReSee Movies, please contact us at privacy@reseemovies.com.

If we learn that we have collected the personal data of a child under the applicable Age Limit, we will take reasonable steps to delete the personal data. This may require us to delete the ReSee Movies account for that child.

When using a shared device on the main ReSee Movies Service, be cautious about playing or recommending any inappropriate content to individuals under 18 years old.

Changes to this Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances. For example, we may display a prominent notice within the ReSee Movies Service or send you an email or device notification.

How to contact us

For any questions or concerns about this Policy, contact our Data Protection Officer via privacy@reseemovies.com.

ReSee Movies, LLC is the data controller of personal data processed under this Policy.